Once your order has been placed you will receive an order confirmation by email.
For all orders from a EU country you are not beholden of customs duties. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible. If this is the case the carrier will contact you. These additional costs are solely your responsibility and cannot be used as cause of return.

We’re shipping worldwide.

PROCESSING TIME : (Différent from ‘delivery time’)
- S/M art print : Your order will be prepared within 2 to 4 working days. (from Monday to Friday).
- L / Fine Art Print : (fine art print) : Only printed on order. We need from 7 to 15 days to achieve your order before shipping.

CONDITIONING :
All orders are packed carefully with mostly recycled or recyclable supplies.

- S/M Art prints :
All prints which have a larger under 40 cm (M-S print) are protected with a flat cardboard at their back, bubble paper and sent in a cardboard envelope.
>> Notice : The large dimension of the envelope do not permit a direct delivery in a regular mailbox. If you're absent during the shipping, the carrier should leave you a note permitting to pick up the package at your local postal services.

- Large art prints :
Concern all prints with a width exceeding 40 cm.
The Fine art prints are carefully protected in a tissue and bubble paper and packaged in a cardboard tube.
>> Notice : If your order includes fine art print and S or M art print, the little pieces will be rolled too with the fine art and shipped together.
You will have to unroll carefully and lay all the art prints on a table so it can get its original flat shape.
Or if you prefer to receive your small art print (S or M) flat, you should make two distinct orders.

SHIPPING :
- S/M Art prints : They are sent as "letter" with a tracking number. A limited insurance (under certain conditions) is included in the price.
- L / Fine Art Print : They are sent in a cardboard tube as a "Colissimo" parcel (a french postal services option).
The price includes a tracking number and an insurance in case of loss or damages in exchange for evidences.

DELIVERY TIME :
We can not guarantee the delays below with precisions. It depends of your destination and the actual status of your postal services.
If the package has to go through customs, it may take longer than expected.
- S/M art print : "tracking letter"
>> France : (shipping from monday to saturday) : generally between 2 and 4 working days.
>> International : Generally from 3 to 8 days.

- L / Fine Art Print : Colissimo
>> France : generally 2 days.
>> International : Generally from 3 to 8 days.

RISK OF DAMAGES :
We carefully pack art prints in protective cardboard envelopes and tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately (within 2 days) at : hellooakgallerymail.com
In exchange of proofs of the damages (photos, the order number and invoice...)

we can open a claim at our postal services. Note that this kind of procedure might take some time and not conclude to a financial compensation. This decision belongs entirely to the postal services concerned. Nevertheless if any compensations are accepted we contact you immediately to inform you and start the process to pay you back the exact amount of the compensation.
Notice : The compensation will never be a full refund. If you want a more efficient insurance, please contact us so we can advise of another shipping and insurance options. The total cost will be reevaluated according to your choice.

COLORS :
We cannot guarantee that colours in the website are fully equivalent to the items actual colors. This depends partly on the colour settings of your computer and monitor.

COPYRIGHTS :
The content on this website is protected by intellectual property rights and belong to OAK Gllaery. Any material on the website, including photographs, pictures, designs and graphics, must not be reproduced, and it must not be used commercially without authorization.

STOCKIST :
Do you want to become a stockist ? Due to the limited edition and our philosophy we have a limited retailing network.
If you are a shop owner and interested in having some of our artworks in your shop, we will really appreciate to hear from you and read your request at : helloaokagallery [!at] gmail.com